Surveys & Feedback

8 articles

Automatic Response (Personal Email)

Automated Personal Email Follow Up Driven by NPS Score. Overview. The most important part of the NPS survey process is taking actions based on your NPS results. You want to focus on your customer’s f…

Updated 3 months ago by Neelam

Analyze NPS Results

NPS Survey Results. Overview. The power of Net Promoter Score (NPS) is not in the feature itself but in how you use it. NPS is a signal and should be measured over-time. Since it’s an indicator of cu…

Updated 2 weeks ago by Neelam

Use Customer Effort Score Survey (CES)

Overview. CES gauges how much effort the customer put forth to complete a task or solve a problem. asks “How much effort did you have to put forth” to complete a task. Research by CEB, the creators o…

Updated 4 months ago by Michael Alon

Use Rating Survey

Overview. Using Gainsight PX universal editor you'll be able to create advanced in-app and email experiences to guide users to the "a-ha" moment in your product and deliver a winning product experien…

Updated 2 weeks ago by Michael Alon

Use Boolean Survey

Overview. Using Gainsight PX universal editor you'll be able to create advanced in-app and email experiences to guide users to the "a-ha" moment in your product and deliver a winning product experien…

Updated 2 weeks ago by Michael Alon

Create NPS Survey Engagements

Overview. Net Promoter Score, or NPS, measures customer experience and predicts business growth. The NPS survey is a method of measuring your customers’ overall satisfaction with your company’s produ…

Updated 2 weeks ago by Michael Alon

Use Multi Question Survey

Overview. Using Gainsight PX universal editor you'll be able to create advanced in-app and email experiences to guide users to the "a-ha" moment in your product and deliver a winning product experien…

Updated 2 weeks ago by Michael Alon

Surveys FAQs

1) Currently, we are leveraging a SurveyMonkey survey initiated from a Give us your feedback button in our interface. Please note that the URL captures personal information about the user (for exampl…

Updated 2 weeks ago by Kiran Devathi