Gainsight Integration

Updated 4 months ago by Michael Alon

Overview

Gainsight PX can automatically pass usage data to your Gainsight instance to empower Gainsight users to build best-in-class account health score and as an input for relevant CTA's.

Gainsight customers that opt-in for free usage data provided by Gainsight PX will see the following integration module under the Gainsight PX platform integration tab

Enable Usage Tracking

In order to enable usage tracking you will need to follow these steps:

Usage Metrics

The following usage metrics are pushed daily:

  • Tracked User attributes
  • Tracked Account attributes
  • Tracked Features
  • Aggregated Events
  • Custom Events
In case you will be using Gainsight PX in-app experiences additional experience metrics will be pushed

Leverage Usage Data in Gainsight's CS Platform

  • Health Score: adding depth & breadth of Adoption
  • Call to Actions & Playbooks - Adoption Score and Activity
  • Email Assist - Adoption Drop / Check-in / Congratulations on Improved Adoption

C360 Sections - Usage Section

  • Active Users vs Total Users by week
  • Total Features by week
  • Total Sessions by week
Dashboard
Customer 360
Scorecard

CTA


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